Last updated: March 10, 2026

1. Our Return Policy

At choiceva, we want you to feel confident in your purchase. If you are not fully satisfied with an eligible physical product, you may request a return or exchange within 30 days of delivery.

2. Conditions for an Eligible Return

For a product to qualify for a return, all of the following requirements must be met:

• The item must be unused and remain in its original condition.

• All original packaging, accessories, and components supplied with the order must be included.

• You must provide proof of purchase, such as your order confirmation or receipt.

• The product must not have been customized beyond the standard options offered on its product page.

3. How to Request a Return

Please do not ship anything back before contacting us. Every return requires advance approval by email.

If your return request is approved, we will provide:

• A prepaid return shipping label.

• Instructions for preparing and packaging the product.

• A Return Authorization Number (RA#).

The assigned RA# must be clearly displayed on the outside of your return package.

Returns sent without receiving prior approval will not be accepted or processed.

4. Damaged, Incomplete, or Incorrect Products

If your order arrives damaged, incomplete, or does not match what you purchased, please contact us as soon as possible.

Examples include:

• Damage to the product or its packaging.

• Receiving the wrong size, color, or design.

• Missing parts, accessories, or other components that were included with the order.

After we review the reported problem, we will arrange an appropriate resolution.

5. Items Excluded From Returns

The following products are not eligible for return:

• Personalized or custom-made products, including products containing custom text or images.

• Final-sale or clearance products.

• Products that become damaged after delivery as a result of misuse, mishandling, or improper care.

6. Exchanges

If you would like a different item, the original product must first go through the applicable return process. You can then place a separate order for the replacement product.

Once the original return has been approved, any eligible credit may be applied toward the replacement purchase.

7. Return Inspection and Refund Timing

When your returned product reaches us, our team will inspect it. This inspection generally takes 3–5 business days.

After the inspection, we will notify you whether your return has been approved.

If approved, the refund will be issued to your original payment method within 5–7 business days.

After we issue the refund, your bank or payment provider may need an additional 3–10 business days for the refunded funds to appear in your account.

8. Contact Us

For assistance with a return, refund, or exchange, please contact choiceva:

Store: choiceva
Email: contact@choiceva.shop
Phone: +1 865 731 8351
Address: 7724 Windwood Dr, Powell, TN 37849, USA